11jl Privacy Policy — How Your Personal Data Is Handled

When you register an account on 11jl, we collect personal information that is necessary to verify your identity and provide you with a safe gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and your preferred payment details for PHP deposits and withdrawals. We also collect technical data such as your device type, browser version, IP address, and session activity logs to help us maintain platform security and improve performance. When you place bets on sports markets, play slot games, or access the game lobby, we record transaction data including bet amounts, game history, and account balance changes. All information collected is used strictly for the purposes described in this Privacy Policy and is never sold or rented to third parties for marketing purposes. We may also collect information you voluntarily provide when contacting our support team, such as screenshots or descriptions of issues you have encountered. Providing accurate information during registration is a requirement under our Terms and Conditions and helps us protect your account from unauthorised access.

The personal data we collect is used primarily to operate and maintain your 11jl account, process your PHP deposits and withdrawals, and deliver the gaming services you have requested. We use your identity information to comply with age verification requirements and to ensure that only eligible players aged 21 and above can access the platform in the Philippines. Transaction data is used to detect and prevent fraud, money laundering, and other prohibited activities that could harm the integrity of the platform or other players. We may use your contact details to send you important account notifications, security alerts, or updates to our policies — these communications are service-related and are not optional marketing messages. Your gameplay data helps us personalise your experience, such as surfacing relevant game categories in the Game Lobby or calculating your progress within the VIP programme. We do not use your personal data to make automated decisions that produce legal or similarly significant effects without human review. If you have questions about how a specific piece of your data is being used, you may contact our support team at any time.

11jl does not sell, trade, or rent your personal information to any third party for commercial purposes under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors handling your PHP transactions, identity verification partners, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required by Philippine law or a valid legal order to disclose personal information to regulatory authorities, law enforcement agencies, or courts, and we will comply with such requirements while notifying you where legally permitted to do so. If 11jl undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We do not share your data with other players or make your account details publicly visible on the platform. Any third-party links that may appear in informational content on the site are not covered by this Privacy Policy, and we encourage you to review the privacy practices of any external site you visit independently.

We take the security of your personal data seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. Your account password is stored using one-way cryptographic hashing, meaning that even 11jl staff cannot retrieve your plain-text password — this is why we ask you to reset it rather than recover it if forgotten. Financial data related to your PHP transactions is encrypted in transit using TLS and is stored in access-controlled environments with strict internal permission policies. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform and player data. Your personal data is retained for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine regulations or legitimate business purposes such as dispute resolution. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule. If you believe your account security has been compromised, please contact our support team immediately so we can take protective action.

11jl uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your session preferences, and analyse how players interact with different sections of the site. Essential cookies are required for the platform to operate — for example, they keep you logged in as you navigate between the Slot Game section, the Sports betting area, and your account dashboard. Analytics cookies help us understand which features are most popular and where players encounter difficulties, allowing us to make targeted improvements to the mobile experience. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use certain platform features. By continuing to use 11jl after being informed of our cookie practices, you consent to the use of cookies as described in this section. For more detailed information about the specific cookies we use and their purposes, please contact our support team.

As a player based in the Philippines, you have the right to access the personal data that 11jl holds about you and to request a copy of it in a readable format. You may also request corrections to any inaccurate or incomplete information associated with your account, and we will process such requests promptly. If you wish to close your account and request deletion of your personal data, you may do so by contacting our support team — note that we may be required to retain certain records for a defined period under applicable regulations before full deletion can be completed. You have the right to object to or restrict certain types of data processing, particularly where processing is based on our legitimate interests rather than a legal obligation. If you believe that 11jl has handled your personal data in a manner that violates applicable privacy laws, you have the right to lodge a complaint with the relevant Philippine data protection authority. We are committed to responding to all data rights requests within a reasonable timeframe and will keep you informed of the progress of your request. To exercise any of these rights, please reach out to our support team with your account details and a clear description of your request.

11jl reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When material changes are made, we will notify registered players via a notice on the platform or through the email address associated with their account, giving reasonable advance notice where possible. The effective date at the top of this page will always reflect when the policy was last revised, so you can quickly check whether it has been updated since your last visit. Continued use of the 11jl platform after a revised Privacy Policy has been communicated constitutes your acceptance of the updated terms. We encourage you to review this page periodically so that you remain informed about how your personal data is being protected. If you have any concerns about a proposed change to this policy, please contact our support team before the change takes effect. The most current version of this Privacy Policy will always be available at 11jl.bet/privacy-policy.