11jl Responsible Gaming — Play Smart, Stay in Control

11jl is committed to providing a safe, fair, and enjoyable gaming environment for all players in the Philippines. We recognise that while the vast majority of our players engage with sports betting, slot games, and live entertainment purely for recreation, a small number of individuals may develop problematic gaming habits over time. Our responsible gaming programme is designed to give every player the awareness, tools, and support they need to stay in control of their activity at all times. We enforce a strict minimum age requirement of 21 years old, in line with Philippine regulations, and we actively verify player ages during the registration process. We do not market our platform to minors or to individuals who have voluntarily excluded themselves from gaming services. If you ever feel that your gaming is becoming more than just entertainment, we encourage you to use the self-management tools available in your account or to reach out to our support team immediately. Your wellbeing always comes before your wagering activity on 11jl.

We provide a range of practical tools that allow you to manage your gaming activity directly from your account settings. Deposit limits let you cap the amount of Philippine pesos you can add to your account within a daily, weekly, or monthly period, helping you stick to a budget that works for your lifestyle. Session time reminders notify you when you have been playing for a set duration, so you can take regular breaks and maintain a healthy balance between gaming and other activities. If you feel you need a longer break, our cool-off feature allows you to temporarily suspend your account for a defined period — from 24 hours up to several weeks — without permanently closing it. For players who need a more decisive step, our self-exclusion option allows you to block access to your 11jl account for an extended period, during which our team will also suppress any promotional communications to your registered contact details. All limit changes that reduce your activity take effect immediately, while requests to increase limits are subject to a mandatory 24-hour cooling-off period to prevent impulsive decisions. To access any of these tools, log in to your account and visit the Responsible Gaming section, or contact our support team who are available around the clock.

Problem gambling can affect anyone, regardless of age, income, or experience level, and it often develops gradually rather than all at once. Being aware of the early warning signs is one of the most effective ways to protect yourself and the people around you. The following behaviours may indicate that gaming is becoming a concern rather than a source of entertainment.

• Spending more money or time on gaming than you originally planned or can comfortably afford.
• Chasing losses by placing larger bets in an attempt to recover money you have already lost.
• Feeling restless, irritable, or anxious when you are not able to play or when you try to cut back.
• Neglecting work, studies, family responsibilities, or personal health because of gaming activity.
• Borrowing money, selling possessions, or using funds meant for essential expenses to fund gaming.
• Hiding your gaming activity from family members or close friends out of guilt or shame.
• Using gaming as a way to escape stress, anxiety, depression, or other difficult emotions.

If you recognise any of these signs in yourself or someone you care about, please do not hesitate to reach out for help. Our support team can guide you to the appropriate tools on 11jl, and we also encourage you to seek assistance from professional organisations that specialise in gambling-related concerns in the Philippines.

11jl strictly prohibits access to its platform by anyone under the age of 21, and we take our responsibility to protect minors very seriously. During registration, we require players to confirm their age and may request supporting identity documents as part of our verification process. If we have reason to believe that a registered account is being used by or on behalf of a minor, we will suspend the account immediately pending investigation. We also encourage parents and guardians to make use of parental control software to restrict access to online gaming sites on shared or family devices. Players who are experiencing financial hardship, mental health challenges, or other vulnerabilities are encouraged to use our self-exclusion and limit-setting tools, and to seek support from qualified professionals. We train our customer support team to identify and sensitively handle interactions with players who may be showing signs of distress or problematic behaviour. The safety of every individual who interacts with 11jl is a responsibility we take seriously every single day.